The Mark Roberts marketplace was created to serve as a venue where both resellers and collectors/buyers can connect easily. By signing up as a vendor in the community, you are expected to:
1.Respect your buyers' privacy
. Never share or distribute private or personal information you may have received as a result of a sales transaction.
2.Respect other vendors of the community. Never malign or post any advertisements that will interfere with another vendor's business.
3.Maintain and keep inventory current at all time
4.Deliver ordered items no more than 10 days from the time payment has been confirmed.
5.Reply to customer inquiry promptly and courteously.
The marketplace automatically computes for state and local taxes at the vendor's location. The taxes we collect is remitted to you at the end of the reporting period. You are responsible to report and pay for any taxes that is due your state and local community.
Tax computations are based on published combined state and average local charges, if you feel that this computation is wrong, please contact us so that corrections can be made.
Vendors are responsible for shipping items that are sold through the marketplace. Please make sure that your buyers receive the items they purchased from your store.
1. Detail any or all shipping conditions ( including return policy) in your product listings.
2. Promptly shipped items that were ordered within 10 days, unless specified in your product shipping information.
3. Shipping to a wrong address or delivering to a wrong address may result to a non-delivery and a refund. To avoid this, make sure that you keep all documentations pertaining to the shipment.
4. When possible, select value-added services such as signature required delivery to ensure that the intended buyer receives the order.
5. In situations where an order does not arrive, be prepared to provide valid proof of shipping. Valid proof of shipping must show that the item actually was shipped and that it was sent to the address provided on your Vendor Dashboard. If a buyer does not receive their order, they may file a case against your shop.
Advertising and marketing help vendors get visibility within the marketplace. There are two ways of doing this.
1. Banner Ads
Banner ads show up on the product catalog page and in the individual product shop page. This kind of ads are geo-located and will therefore only show within your local or state-wide service area.
2. Featured Store
Featured stores are a great way of getting exposure outside your local geographic reach. This is advertised on the home page and get featured on our newsletter and social media platforms.
If you are interested with any of this advertising and marketing avenues, please contact us.
In order to protect our marketplace and ensure a vibrant community, sanctions may be imposed on the following circumstances.
A. Banning of your store in the marketplace and/or cancellation of your Mark Roberts Seller Account
1. Discriminating or refusal of service based on
- Sexual orientation
2. Interrupting another vendors business operations
3. Repeated non-compliance with the MAP
4. Posting products in your store other than Mark Roberts
5. Selling items in your store that you do not hold any inventory.
B. 3.7% Processing+Transaction Fee Will Not be waved and Other Charges
Maintaining inventory on items sold on the Marketplace is very important to us. It keeps the Marketplace vibrant and our collectors happy. The 3.7% processing+transaction fee will not be waived if an ordered item in your store is out-of-stock or you are unable to fulfill a completed order.
If your store is in the habit of canceling an order that cannot be fulfilled an additional 10% can be deducted on your commission