Mark Roberts Wholesale
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House Rules

Policies and regulations that are important to maintain good standing in the marketplace
Marketplace
Keeping the marketplace vibrant
Fees and Payment
Seller fees, taxes, bank transfer fees, and when to expect payment
State and Local Taxes
Your responsibility to collect and remit applicable state and local taxes
Shipping
What are your shipping obligations
Advertising & Marketing
Policy governing MAP and banner ads
Sanction
Your responsibilities when sanctions are given
Policy Acceptance Form
if you agree to all the policies, please send a confirmation to us by filling out the form below

Check this box if you accept all of these terms.

Marketplace
The Mark Roberts marketplace was created to serve as a venue where both resellers and collectors/buyers can connect easily.  By signing up as a vendor in the community, you are expected to:

1.Respect your buyers' privacy.  Never share or distribute private or personal information you may have received as a result of a sales transaction.
2.Respect other vendors of the community.  Never malign or post any advertisements that will interfere with another vendor's business. 
3.Maintain and keep inventory current at all time
4.Deliver ordered items no more than 10 days from the time payment has been confirmed.
5.Reply to customer inquiry promptly and courteously.   
Fees and Payment
Marketplace fees are as follows:

Selling Fees
For every item that was sold through the marketplace, you are expected to pay a 6.25% selling fee.  The selling fee is computed only on the product item retail price and does NOT include shipping or tax charges.

Payment Processing Fees
The Mark Roberts marketplace charges a payment processing fee of 2.7% for processing each transaction using our merchant credit card processing services.  This fee is a pass-on fee and is assessed on the total amount of the sale, including tax and shipping. 

Transaction Fees
All orders fulfilled within the reporting period(between the 1st and the 30th of the month) will be due for payment on or before the 15th of the succeeding month.  For processing payments, a small administrative transaction fee of 1% will be charged on the total amount of the sale, including tax and shipping
State and Local Taxes
The marketplace automatically computes for state and local taxes at the vendor's location.  The taxes we collect is remitted to you at the end of the reporting period.  You are responsible to report and pay for any taxes that is due your state and local community.

Tax computations are based on published combined state and average local charges, if you feel that this computation is wrong, please contact us so that corrections can be made. 
Shipping
Vendors are responsible for shipping items that are sold through the marketplace.  Please make sure that your buyers receive the items they purchased from your store.

1. Detail any or all shipping conditions ( including return policy) in your product listings.
2. Promptly shipped items that were ordered within 10 days, unless specified in your product shipping information.
3. Shipping to a wrong address or delivering to a wrong address may result to a non-delivery and a refund.  To avoid this, make sure that you keep all documentations pertaining to the shipment.
4. When possible, select value-added services such as signature required delivery to ensure that the intended buyer receives the order.
5. In situations where an order does not arrive, be prepared to provide valid proof of shipping. Valid proof of shipping must show that the item actually was shipped and that it was sent to the address provided on your Vendor Dashboard. If a buyer does not receive their order, they may file a case against your shop.
Advertising & Marketing
Advertising and marketing help vendors get visibility within the marketplace.  There are two ways of doing this.

1. Banner Ads 
Banner ads show up on the product catalog page and in the individual product shop page.  This kind of ads are geo-located and will therefore only show within your local or state-wide service area.  

2. Featured Store
Featured stores are a great way of getting exposure outside your local geographic reach.  This is advertised on the home page and get featured on our newsletter and social media platforms.

If you are interested with any of this advertising and marketing avenues, please contact us. 
Sanctions
In order to protect our marketplace and ensure a vibrant community,  sanctions may be imposed on the following circumstances.

A. Banning of your store in the marketplace and/or cancellation of your Mark Roberts Seller Account

1.  Discriminating or refusal of service based on
     - Race
     - Color
     - Ethnicity
     - Religion
     - Gender
     - Sexual orientation
     - Disability
2.  Interrupting another vendors business operations
3.  Repeated non-compliance of the MAP
4.  Posting products on your store other than Mark Roberts
5.  Selling items on your store that you do not hold any inventory.

B. 10% penalty on all your orders for the current period.

1.  Consistently selling out of stock inventory.
2.  Late delivery of ordered items.
3.  Selling items on your store that you do not hold any inventory.
Need a clarification?
Drop us an email and we will get back to you as soon as we can
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