Cancelation and Refunds
When you purchase an item on the Mark Roberts marketplace, the sales transaction is between each individual "reseller" on the marketplace and "you", the buyer. the marketplace is simply a platform to help facilitate this connection. The Mark Roberts marketplace is not responsible for its fulfilment.
Cancelling a transaction.
If you wish to cancel an order you must do this within 24hrs from the time you place the order. This will allow us to void the transaction and prevent any penalty that may be charged to you as a result of the cancellation.
When returning an item to the seller, you must do this within 3 working days after receiving the item. You must contact the individual seller directly through the information found on the reseller's profile page. The reseller can coordinate the refund or simply cancel the order if it has not been paid for with us.
When contacting the seller, please state the order details (date of order, the username/email address you used to order, item name, quantity, price, etc.). Alternatively, you may also send us an email using the website's contact form if you find it challenging to reach-out to a reseller.
The seller will contact you to organize the return of the goods. Unless the goods are faulty, you will be responsible for the return postage costs. You will be refunded the cost of the item (less the shipping cost) within 30 days of you providing evidence that you have returned the items to the reseller. The seller is entitled to deduct money from the refund if the item shows evidence of use which diminishes its value.
Undelivered or lost item.
If the item has been posted but is lost in transit, the seller should provide a refund or re-deliver the same item. Please contact the individual seller to report a lost item.
In the rare event of a shop not delivering the goods you should send us an email (using the contact form) as soon as possible so that we can mediate between you and the shop owner