Cancelation and Refunds

When you purchase an item on the Mark Roberts marketplace, the sales transaction is between each individual "reseller" on the marketplace and "you", the buyer. the marketplace is simply a platform to help facilitate this connection. The Mark Roberts marketplace is not responsible for its fulfilment.

Cancelling a transaction.

If you wish to cancel an order you must do this within 24hrs from the time you place the order. This will allow us to void the transaction and prevent any penalty that may be charged to you as a result of the cancellation.

Refunds and Returns

Since you are purchasing a collectible, a refund and return request must be made within 7 days upon receipt of the product. This is to protect the integrity of the item as a collectible piece.

If the product is damaged, a return and refund request must be made within 15 days after receiving the item. You must contact the individual Marketplace retailer directly through the information found on the retailer's profile page. The retailer will coordinate the refund or simply cancel the order if it has not been paid for with us.


When contacting the retailer, please state the order details (date of order, the username/email address you used to order, item name, quantity, price, etc.) and a picture of the defective product.  Alternatively, you may also send us an email using the website's contact form if you find it challenging to reach-out to a retailer.

The retailer will contact you to organize the return of the goods.  You will be refunded the cost of the item (including shipping) within 30 days of you providing evidence that you have returned the items to the reseller.

The seller is entitled to deduct money from the cost of the product if the item shows evidence of use which diminishes its value.  You will be responsible for the return postage costs if the product is neither faulty or damaged.

Undelivered or lost item.

If the item has been posted but is lost in transit, the seller should provide a refund or re-deliver the same item. Please contact the individual seller to report a lost item.

In the rare event of a shop not delivering the goods you should send us an email (using the contact form) as soon as possible so that we can mediate between you and the shop owner
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